HOW TO CARE FOR YOUR PURCHASE

Sterling Silver tarnishes when exposed to salt (air and water), chlorine, sulphur, humidity, perspiration, cosmetics, household cleaning products (including but not limited to bleach) and other strong chemicals.

To prevent tarnishing as much as possible, we recommend that you keep your products in a safe and dry place when doing the following:

  • Household and outdoor chores

  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean

  • Using lotion, hair products, fragrances and other cosmetics

  • Exercising at the gym or during contact sports

  • Preparing food 

SHIPPING

We offer Royal Mail Tracked and Signed shipping in the UK. 

Global shipping is not yet available, however, if you are based outside of the UK please do drop us an email to register your interest. Where there's a will there's a way! 

RETURNS

By purchasing from Isobel Jarvis, you are agreeing to the following terms and conditions. In the event you are dissatisfied with your purchase from Isobel Jarvis please email infoisobeljarvis@gmail.com.

  1. Please include the following in your email: order number, name on order, image of product, and a brief explanation of the issue with your purchase.

  2. All products are made-to-order by hand. Due to the nature of this artisanal process, all sales are final unless the item is faulty.

  3. Any faulty items must be sent back and returned in their original packaging.